Terms and Conditions

Flexible Rate

• Your credit card information is required to guarantee your reservation. We won’t use it to charge final payment without your approval.
• Provided accommodation will be charged at check out. We accept cash and credit cards (VISA, Mastercard, Discover Network).
• You may cancel your reservation free of charge up to three days prior to your scheduled arrival date. Please keep in mind that the day of arrival starts at midnight (Mexican time).
• If the cancellation is made after this deadline, the guest will be charged by means of the provided credit card details. The guest will only be charged for the first night, including VAT. The same procedure is applicable in case of a no-show.
• If you decide to reschedule your journey after a late cancellation and make a new booking at our hotel within 12 months, we will reimburse you the previous cancellation charges on your total bill, provided the total amount of your new reservation is equal to or higher than the original amount.
• Pets are not allowed.
• Check in: 15.00 pm, check out: 12.00 pm.

Non-refundable Rate

• When we receive your reservation, the total amount including VAT will be charged on your card. No refund will be made in case of cancellation, early departure or no-show. If the charge to your card is denied, we will cancel your reservation.
• If you decide to reschedule your journey after a cancellation and make a new booking at our hotel within 12 months, we will reimburse you the previous cancellation charges on your total bill, provided the total amount of your new reservation is equal to or higher than the original amount.
• Pets are not allowed.
• Check in: 15.00 pm, check out: 12.00 pm.

Please note that not all of our rooms have air conditioning (only where necessary) and none of the rooms have TV. We offer you good quality WIFI streaming instead!

Also good to know is that all our rooms have only one double bed. In the case of a King room, we can split the extra large double bed into two single beds and add a third bed in case a triple is booked. Queen rooms have one double bed that cannot be splitted. So, Queens and Kings sleep up to a maximum of two people, King Triple rooms up to a maximum of three. This includes children over 4 years old.

For children up to 4 years old, a baby cot can be placed in the room at no extra cost (only in King rooms). See our Policy for Children for more information.

• For families of 3, we have our King Triple rooms available.
• For children under 5 years no extra charge applies if he/she shares the room with his/her parent(s). We have a baby bed available upon request.
• We charge an additional 10 USD or 200 MXN for a child between ages 5-12 if he/she shares the room with his/her parent(s). An individual bed will be added.
• For children ages 12 and up the regular policy is applicable.

Our King Triple rooms have a maximum capacity of 3 persons. Families of 4 are advised to book two separate rooms.