Terms and Conditions

Reservation & Cancellation policy

Flex Rate/Soft Opening Promo
  • Your credit card information is required to guarantee your reservation. We won’t use it to charge final payment without your approval.
  • Provided accommodation will be charged at check out. We accept cash and credit cards (VISA, Mastercard, American Express, Discover Network).
  • You may cancel your reservation free of charge up to three days prior to your scheduled arrival date. Please keep in mind that the day of arrival starts at midnight (Mexican time).
  • If the cancellation is made after this deadline, the guest will be charged by means of the provided credit card details. The guest will only be charged for the first night, including VAT. The same procedure is applicable in case of a no-show.
  • If you decide to reschedule your journey after a late cancellation and make a new booking at our hotel within 12 months, we will reimburse you the previous cancellation charges on your total bill, provided the total amount of your new reservation is equal to or higher than the original amount.
  • Pets are not allowed.
  • Check in: 15.00 pm, check out: 12.00 pm.
Non-refundable Rate
  • When we receive your reservation, the total amount including VAT will be charged on your card. No refund will be made in case of cancellation, early departure or no-show. If the charge to your card is denied, we will cancel your reservation.
  • If you decide to reschedule your journey after a cancellation and make a new booking at our hotel within 12 months, we will reimburse you the previous cancellation charges on your total bill, provided the total amount of your new reservation is equal to or higher than the original amount.
  • Pets are not allowed.
  • Check in: 15.00 pm, check out: 12.00 pm.

Policy for Children

  • For families of 3, we have our King rooms available.
  • For children under 5 years no extra charge applies if he/she shares the room with his/her parent(s). We have a baby bed available upon request.
  • We charge an additional 10 USD or 200 MXN for a child between ages 5-12 if he/she shares the room with his/her parent(s). An individual bed will be added.
  • For children ages 12 and up the regular policy is applicable.

Our King rooms have a maximum capacity of 3 persons. Families of 4 are advised to book two separate rooms.

Group Bookings

Different terms and conditions apply to group bookings. Please contact us for more information.

Hotel con Corazón Oaxaca

Calle División Oriente 129 || Centro Oaxaca || 68000 Oaxaca de Juárez || México

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Terms & Conditions Oaxaca

Also check our hotel in:

Granada, Nicaragua

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