Your credit card information is required to guarantee a booking up until you arrive in the hotel. Payment of the hotel room can be made in the hotel itself, we only use your credit card information to guarantee your reservation.
These conditions apply for a family of 3 persons only. For families of 4 or 5 we have our family room available.
Cancellations of bookings need to be made at least seven days before arrival. Please keep in mind that the day of arrival starts at midnight (Nicaraguan time). If the cancellation is made after this deadline, the guest will be charged by means of the provided credit card details. The guest will only be charged for the first night, including VAT. The same procedure is applicable in the case of a no-show.
For a valid and unforeseen reason for cancelling a reservation, after the 7 day deadline, the guest will only be charged with 50% of the first night’s rate. Examples would be:
If you decide to reschedule your journey after a late cancellation and make a new booking at the hotel for the same year, for the first night you will only be asked to pay 50% of the room rate to compensate the previous cancellation charges. For the following nights, the regular room rate is applicable.
Different cancellation rules apply to group bookings. Please contact us for more information.